Refund & Cancellation Policy
Beniss Foundation is a registered charitable organization committed to transparency, accountability, and ethical governance. This Refund & Cancellation Policy explains how donations, event fees, and program-related payments are handled.
1.Donations
All donations made to Beniss Foundation are voluntary and are used to support our charitable objectives in accordance with applicable laws, including Sections 12A and 80G of the Income Tax Act, 1961.
1.1 Refund Eligibility
Refunds may be considered only under the following circumstances:
Duplicate donation
Donation made by mistake
Technical or payment gateway error
Such requests must be made within 30 days from the date of donation and are subject to verification and approval by the Foundation.
1.2 Non-Refundable Donations
General donations are normally non-refundable.
Donations for which 80G / 12A tax exemption receipts have been issued or claimed are not eligible for refund, as per statutory requirements.
Donations already allocated or utilized for charitable programs may not be refunded.
2. Events & Programs
2.1 Cancellation by Beniss Foundation: If an event or program is cancelled by the Foundation, participants or contributors will be eligible for a full refund.
2.2 Postponement:
If an event or program is postponed, participants may choose:
A refund, or
Participation in the rescheduled event.
2.3 Sponsorships:
Event or program sponsorships are strictly non-refundable, as sponsorship funds are typically committed in advance for planning and execution.
3. Refund Request Process
Step 1:
Request Submission
Requests must be submitted via:
📧 Email: info@benissfoundation.org
📞 Phone: +91-9138576827
Required details:
Donor / participant name
Transaction ID
Date of payment
Reason for refund request
Step 2: Verification
Beniss Foundation will review the request and may seek additional information if required.
Step 3: Processing
Approved refunds will be processed within 7–10 working days from the date of approval.
4.Mode of Refund
Refunds will be credited only to the original payment method used.
Any bank charges or payment gateway fees, if applicable, may be deducted from the refund amount.
5.Force Majeure
Beniss Foundation shall not be responsible for cancellations, delays, or refunds caused by circumstances beyond reasonable control, including but not limited to natural disasters, government regulations, pandemics, strikes, or technical/system failures.
6. Policy Discretion
The decision of Beniss Foundation regarding refunds and cancellations shall be final and binding, subject to applicable laws.
7. Policy Updates
Beniss Foundation reserves the right to amend or update this policy at any time without prior notice. Updates will be effective immediately upon publication on the website.
8. Contact Information
For queries related to refunds or cancellations, please contact:
📧 info@benissfoundation.org
📞 +91-9138576827
